Shipping policy

Shipping and Exchange Policy

Shipping Policy

  • Processing Time: Orders are processed within 1-2 business days. And we ship out all orders 3 weeks after we close our store. You will receive a confirmation email with tracking information once your order has shipped.
  • Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method chosen at checkout.
  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight of your order, and delivery location. Free standard shipping is available on orders over $X.

Delivery Issues

  • Incorrect Address: Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Delayed or Lost Shipments: While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. For lost shipments, please contact us within 7 days of the expected delivery date.

Exchange Policy

  • Wrong Size Exchange: If you receive an item in the wrong size, we are happy to offer an exchange. To initiate an exchange:

    • Notify Us: Contact our customer service team at [theculturestreetware@gmail.com] within 7 days of receiving your order.
    • Return Instructions: We will provide you with instructions on how to return the incorrect item. Please ensure the item is unused, in its original packaging, and includes all tags.
    • Exchange Shipping: Once we receive the returned item, we will process the exchange and send you the correct size at no additional shipping cost. If the desired size is out of stock, we will notify you and discuss alternative options.

  • Non-Exchangeable Items: Some items, such as [list any exceptions like clearance items, custom products, etc.], are not eligible for exchange. Please check product descriptions or contact customer service for more details.

  • Condition for Exchange: Items must be in their original condition, unused, and with all packaging and tags intact. Exchanges cannot be processed for items that have been worn, damaged, or altered.

Customer Service

For any questions or concerns about shipping or exchanges, please contact our customer service team at theculturestreetwear@gmail.com or 959-221-4573. We are here to help and ensure your satisfaction with our products.